All of our shoes are water resistant, wearable and crack proof. However damage can be caused by misuse. Our trainers also come with a lifetime guarantee. 

Yes we have shipped all over the world. Simply select international shipping at checkout. 

You can either email us at info@platinumshoecare.co.uk, via Instagram, Facebook or via the 'Contact Us' tab on our website. 

We can be the go to company for cleans. Alternatively, if you would like to do it yourself, I would recommend using Sneakerser or any other similar cleaning solution. We do not recommend using the washing machine. 

You will receive a notification once the item(s) have been posted via email or text message.

Unfortunately every custom shoe is made to order and we do not accept refunds or exchanges. Please read ourreturns policyfor full details. 

Definitely!! Get in touch viainfo@platinumshoecare.co.ukto commission your own design or fill out the form on our page 'create my own trainers'

Unfortunately, this is not an option, because everything is made to order. When you place an order, we order the shoes that need customising from our supplier immediately to ensure we can get all orders done as soon as possible. Please read our returns policy for full details. 

Damaged boxes....

As a business, we do everything we physically can to ensure the boxes are not damaged whilst on their way to you by double boxing them. Regrettably, on occasions our suppliers do not have the same practice as us, and when the boxes arrive, they are damaged. We always try to do our utmost to send shoes back to our suppliers if the boxes are too damaged, but when the shoes in question are limited in numbers by our supplier, this is not always possible as there is no other pair of shoes that can be physically replaced. Apologies in advance from Platinum Shoe Care if you receive a damaged box.